Returns Policy

At Practice Tests SA, we strive to provide high-quality and reliable exam preparation materials. Due to the digital and instant-access nature of our products, we generally do not accept returns or issue refunds once access to the practice tests has been granted or the product has been delivered. However, we are committed to ensuring your satisfaction and will address specific circumstances as outlined below:

1. Technical Errors or Incorrect Delivery

If we provide access to the incorrect practice test due to an error on our part and are unable to rectify it by providing the correct material, we will issue a full refund.

2. Access and Functionality Issues

If you encounter technical problems accessing your practice tests, we will work diligently to resolve the issue. This may include resetting your access or providing alternative delivery methods. A refund will only be considered if we are unable to resolve the technical issue or provide the service purchased.

3. Customer Error

We are not responsible for the purchase of incorrect practice tests (e.g., choosing the wrong exam code or provider). Because digital access is granted immediately upon purchase, refunds cannot be issued in these cases. We encourage all customers to double-check their requirements before completing a purchase.

4. Non-Usage

Refunds will not be issued for practice tests that have been purchased but not used, or for changes in personal circumstances (e.g., deciding not to take the exam).

For any assistance, please contact our support team via our contact form. We’re here to help ensure your experience with us is seamless and successful.